Support & feedback
Bug reports, feature requests, "how do I…" questions, or just general feedback about the app.
support@pillrem.com
General enquiries
Drop us a line, anytime.
The fastest way to reach us is by email. We're a small team, so your message goes straight to a person who can actually help.
support@pillrem.com
We aim to reply within 1 business day
How can we help?
Depending on what you need, here are the best routes to reach the right person on our team. Every address below goes to a real inbox — not a shared ticket queue.
Privacy & data
Data access requests, deletion requests, or any question about how we handle your health data.
support@pillrem.comSecurity
Responsible disclosure of vulnerabilities, or any security-related concern. We'll acknowledge within 48 hours.
support@pillrem.comPress & media
Journalist inquiries, review copies, interview requests, or anything related to the press kit.
support@pillrem.comBefore you write
If you're looking for the quickest possible answer, our FAQ on the home page covers the most common questions about PillRem — including setup, privacy, subscriptions, and the 3-day free trial on the Weekly plan. You'll often find what you need there in under a minute.
For everything else, we really are here. Email support@pillrem.com and we'll get back to you.
Not a medical service: PillRem is a reminder and tracking tool, not a medical device. If you have a medical emergency, call your local emergency number immediately. For questions about your medications, please consult your doctor or pharmacist.